Beautifully made. Made to last.

Every pair of Cooshy made-to-measure curtains is protected by our Lifetime Guarantee against qualifying manufacturing defects in workmanship and construction.

Our made-to-measure Roman blinds are protected by our 10-Year Guarantee, including the standard supplied Roman blind mechanism.

We make our products to be enjoyed for years, and we want you to order with confidence. If something genuinely goes wrong because of how your curtains or Roman blind were made, we’ll put it right in accordance with the terms below.

Curtains: Lifetime Guarantee
Roman blinds: 10-Year Guarantee
Standard Roman blind mechanism: 10-Year Guarantee

Your legal rights are unaffected.

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Lifetime Guarantee Terms & Conditions

1. Made-to-measure curtains — Lifetime Guarantee

Cooshy made-to-measure curtains are guaranteed against qualifying manufacturing defects in workmanship and construction for their lifetime.

For the purposes of this guarantee, “lifetime” means the reasonable useful life of the curtains under normal residential use and proper care, beginning on the date of delivery.

The guarantee covers qualifying manufacturing defects relating to matters such as:

• stitching and seams;
• curtain headings;
• attachment of linings and interlinings;
• construction of the curtains;
• workmanship involved in manufacturing the curtains; and
• other construction faults shown to have resulted from the manufacturing process.

This guarantee applies to the original purchaser only and is subject to the terms and exclusions below.

2. Made-to-measure Roman blinds — 10-Year Guarantee

Cooshy made-to-measure Roman blinds are guaranteed for 10 years from the date of delivery against qualifying manufacturing defects in workmanship and construction.

The standard Roman blind headrail and mechanism supplied with the blind are also covered for 10 years from the date of delivery, subject to normal residential use, proper operation and proper care.

Motorised systems, motors, electrical components, batteries, controls and smart-home equipment are covered separately by the applicable manufacturer’s warranty and are not included within this 10-year guarantee unless Cooshy expressly confirms otherwise in writing at the time of purchase.

3. Who is covered?

This guarantee applies:

• to the original purchaser of the product from Cooshy;
• where the purchaser bought the product as a consumer rather than for business or commercial use;
• where the product is used in a private residential setting;
• where reasonable proof of purchase can be provided; and
• where the product has been used, operated and cared for in accordance with applicable care and operating instructions.

This guarantee is not transferable to a subsequent owner.

4. What is not covered?

This guarantee protects against qualifying manufacturing defects. It does not insure the product against everything that may happen during its life.

It does not cover damage, deterioration or failure caused by or resulting from:

• normal wear and tear;
• gradual ageing of fabrics, linings, components or finishes;
• fading, discolouration or deterioration caused by sunlight, ultraviolet light or prolonged exposure to strong light;
• natural or inherent characteristics of fabrics, including slubs, knots, weave variations, creasing, texture variation or shade variation;
• shrinkage, stretching, movement or dimensional changes caused by humidity, temperature or atmospheric conditions;
• normal relaxation or movement of curtains or natural fabrics after installation;
• pilling, abrasion, rubbing or wear arising through normal use;
• moisture, condensation, damp, mould or unsuitable environmental conditions;
• direct or excessive heat;
• accidental damage;
• damage caused by pets;
• misuse, neglect, deliberate damage or abnormal use;
• excessive force applied to curtains, blind chains, cords, mechanisms or components;
• incorrect washing, cleaning, steaming, ironing or treatment;
• unsuitable cleaning products or cleaning methods;
• professional cleaning where the cleaning process itself causes or contributes to the damage;
• failure to follow applicable care or operating instructions;
• alterations, adaptations or repairs carried out by anyone other than Cooshy or a person authorised by Cooshy, where those works caused or contributed to the problem;
• unsuitable or incorrectly installed tracks, poles, brackets, fixings or other third-party products;
• unsuitable walls, substrates or installation conditions that were outside Cooshy’s control;
• installation performed by somebody other than Cooshy where that installation caused or contributed to the problem;
• staining, snagging, tearing, marking or other external damage;
• any characteristic, defect or imperfection expressly disclosed before purchase; or
• any accepted or inherent characteristic of the particular fabric, material or product chosen.

These exclusions apply only to this additional guarantee and do not remove any separate legal rights you may have.

5. Fabrics and natural materials

Many fabrics offered by Cooshy contain natural fibres or have characteristics associated with traditionally woven textiles.

These may include linen, cotton, wool, silk and blends containing natural fibres.

Characteristics such as slubs, knots, variations in weave, minor shade differences, texture variations, creasing and movement may be inherent to the fabric and are not necessarily manufacturing defects.

All fabrics may also change with normal use, age, light exposure and environmental conditions.

Our Lifetime Guarantee covers the workmanship and construction of your curtains. It does not mean that the face fabric, lining, interlining or other textile materials are guaranteed to remain visually or dimensionally unchanged for their lifetime.

This does not affect your legal rights if a fabric is genuinely defective.

6. Customer-supplied measurements

Where you provide or approve measurements, you are responsible for ensuring those measurements are accurate.

We manufacture the product using the dimensions supplied or approved by you.

This guarantee covers qualifying manufacturing defects in the product we make, but it does not cover a product being unsuitable for its intended window because incorrect measurements were supplied or approved by the customer.

Where Cooshy has provided a separate professional measuring service, your rights relating to that service are unaffected.

7. Alterations and third-party repairs

Having a product altered or repaired by another person does not automatically cancel the entire guarantee.

However, Cooshy is not responsible under this guarantee for a defect, failure or damage caused or contributed to by an unauthorised alteration, modification or repair.

Where reasonably necessary to investigate a claim, we may ask for details of any previous alteration or repair.

8. Reporting a problem

Please contact us within a reasonable period after discovering a suspected defect.

Failing to report a problem immediately does not automatically invalidate your guarantee.

However, this guarantee does not cover additional damage that occurs because a known defect was left unreported and continued use materially worsened the condition of the product.

Please stop using a product where continued use could reasonably cause further damage.

9. Making a claim

If you believe your product has developed a manufacturing defect covered by this guarantee, please contact Cooshy.

We may reasonably ask you to provide:

• your name;
• your order number or other reasonable proof of purchase;
• a description of the problem;
• photographs or video;
• measurements; and
• information about how the product has been used or cared for.

Where photographs or other evidence are not sufficient, we may arrange to inspect or collect the product.

Please do not arrange repairs, alterations or modifications before giving Cooshy a reasonable opportunity to assess the alleged defect.

10. If your claim is accepted

If we determine, acting reasonably, that the product has a qualifying manufacturing defect covered by this guarantee, we will provide an appropriate remedy.

Depending on the circumstances, this may include:

1. repairing the affected product or component;
2. replacing the affected product or component with the same product where reasonably available;
3. replacing it with a reasonably comparable alternative where the original is no longer available; or
4. providing Cooshy credit up to the original purchase price paid for the affected product.

We will normally consider repair first where a satisfactory and lasting repair can reasonably be achieved.

The appropriate remedy may take account of the nature of the defect, the age of the product, availability of fabrics or components, and whether repair or replacement is reasonably practicable.

These remedies apply to this additional guarantee only and do not restrict any separate remedy available under consumer law.

11. Discontinued fabrics, components and products

Fabric collections, colourways, linings, mechanisms and components may be discontinued over time.

If an original material, component or product is no longer reasonably available, Cooshy is not required under this guarantee to provide an identical replacement.

Where a valid claim is accepted, we may instead, acting reasonably:

• repair the original product;
• replace the affected part;
• offer a reasonably comparable substitute; or
• provide Cooshy credit in accordance with this guarantee.

A substitute may not be identical in colour, texture, specification or appearance to the original product.

12. Repairs and replacement products

A repair or replacement made under this guarantee does not create a new guarantee period or restart the original guarantee.

For Roman blinds, the repaired or replacement product or component remains covered only for the remainder of the original 10-year guarantee period.

For curtains, a repair or replacement continues to form part of the original Lifetime Guarantee and does not create a new or additional lifetime period.

13. Transport and access

Where we accept a valid guarantee claim relating to a product located within the United Kingdom, Cooshy will arrange or pay the reasonable transport required to inspect, repair, replace or return the affected product where transport is reasonably necessary.

Where inspection or remedial work requires access to the customer's property, the customer must provide safe and reasonable access at an agreed time.

Cooshy is not responsible under this guarantee for unnecessary costs incurred without our prior agreement.

14. Territorial scope

This guarantee applies to eligible products originally delivered by Cooshy to an address within the United Kingdom.

If the product is subsequently moved outside the United Kingdom, the guarantee does not automatically cease to apply, but the customer may be required to meet reasonable additional international transport, inspection, collection, redelivery, duty or similar costs that would not have arisen had the product remained in the United Kingdom.

Nothing in this section affects legal rights that cannot lawfully be restricted.

15. Commercial use

This guarantee is intended for products purchased by consumers for normal domestic use.

It does not apply to products used primarily in commercial, hospitality, rental, serviced accommodation, office, retail or other business environments unless Cooshy expressly agrees otherwise in writing before purchase.

16. Your legal rights

This guarantee provides additional protection and does not replace, restrict or reduce your statutory rights.

Under UK consumer law, goods supplied to consumers must meet legal requirements including being as described, of satisfactory quality and fit for purpose where applicable.

If your product is faulty, you may therefore have remedies separate from and additional to those offered under this guarantee.

Nothing in this guarantee excludes or limits any right or remedy that cannot lawfully be excluded or limited.

17. Guarantor

This guarantee is provided by:

Claire Davies Interiors Ltd
trading as Cooshy
Stapeley House
London Road
Nantwich
CW5 7JW

Website: cooshy.co.uk
Email: hello@cooshy.co.uk

For curtains, the Lifetime Guarantee begins on the date of delivery.

For Roman blinds, the 10-Year Guarantee begins on the date of delivery and ends 10 years after the date of delivery.

Last updated: October 2026.